Job: PAR Customer Service Representative

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Jobing Description

Department: Patient Accounting
Schedule: Half time
Shift: Days - other
Hours: M 8-4:30, T 8-4:30, Thursdays 8:30 - 12:30
High school diploma or equivalent preferred Experience is required Knowledge of ICD-9 and CPT codes Medical Terminology Required
Position Summary

Responsible for answering all incoming calls including credit card payments as well as insurance mail to Patient Business Affairs. Must effectively troubleshoot problems with tact; develop workable solutions to problems using sound judgment and in adherence with HIPAA guidelines and PBA protocols under general supervision.

Job Qualifications

Education or Formal Training

Minimum high school diploma or equivalent preferred

Special Qualifications (licensure, registration, etc.)

None

Knowledge, Skill and Ability

1. Ability to communicate clearly and respectfully with all patient populations

2. Ability to handle confidential patient information with discretion and tact.

3. Ability to work under stressful situations

4. Basic math/accounting aptitude

5. Vision necessary to accurately process paperwork

Experience

Minimum one year experience billing and collecting in a medical setting preferred

Materials and Equipment Directly Used

1. General office equipment.

2. Microfiche machine.

3. Keyboard with mainframe.

4. PC-appropriate software.

5. Operate multiple phone lines.

Working Environment/Physical Activities

1. Minimal lifting/bending

2. Long periods of sitting, data input, and phone usage